Help Center

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Topics

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Account Setup and Personal Information

  • Create Your Account: Begin by signing up with your email, phone number, or social media account. Set a strong password to secure your account.
  • Update Your Details: You can update your personal information, such as your name, address, and contact details, at any time. This helps keep your account secure and ensures you receive important notifications.
  • Verify Your Identity: To comply with security regulations and enhance account protection, you may need to provide identification documents. This verification process helps prevent fraud and ensures a smooth experience when using your account.

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Receiving Payments from Others

  • Receiving Instant Transfers: When someone sends you money, you can receive the funds instantly, especially if both you and the sender are using the same platform. Notifications are sent directly to your email or app, and the money is deposited into your account immediately.
  • Requesting Money: If you need to collect money from others, you can send them a payment request directly from your account. Simply enter the amount, and the request will be sent to the recipient with an option to pay via a secure link.
  • Sending a Payment Link: You can create a custom payment link that can be sent to anyone, allowing them to pay you using a variety of payment methods (bank transfer, card, etc.). This is especially useful for one-time payments or casual transactions.

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Sending Money

  • Send Funds in Multiple Currencies: Choose the currency in which you want the recipient to receive their payment. We support a wide variety of currencies, making international transfers seamless.
  • Payment Methods: We offer several secure payment methods to send money, giving you the flexibility to choose the one that works best for you.
  • Sending Money Abroad: If you're sending money to someone in another country, you can easily send funds in the recipient's local currency. Exchange rates and small international transfer fees may apply, but the process remains seamless.

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Depositing Funds

  • Bank Transfer: Transfer money from your bank account directly to your account. You’ll need your bank account details, and the process can take a few days, depending on your location and bank.
  • Credit/Debit Card Deposits: Add funds quickly using your Visa, MasterCard, or other supported cards. Instant deposits may come with a small fee depending on your card provider.
  • PayPal, and Other E-Wallets: Link your PayPal or other E-wallets to easily deposit funds. This is ideal if you want to move money from another digital wallet into your account.

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Security & Fraud Prevention

  • Two-Factor Authentication (2FA): Enable two-factor authentication (2FA) for an added layer of security. 2FA requires a second verification step—such as a code sent to your phone—before you can log in. This makes it much harder for unauthorized users to access your account.
  • Strong Password Policies: Choose a strong password that includes a combination of upper and lower case letters, numbers, and special characters. We also recommend using a unique password for each of your accounts.
  • Security Alerts & Notifications: Set up security alerts to notify you of unusual login attempts, password changes, or changes to your account details. You’ll receive alerts via email or push notifications to your phone.

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Rewards & Offers

  • Referral Rewards: Invite friends to join our platform and receive rewards when they sign up and make their first transaction. Referral bonuses can include cash rewards, credits, or other perks. The more friends you refer, the more you earn!
  • Loyalty Program Benefits: Our loyalty program rewards you for continued use. The longer you use our services and the more you transact, the higher your loyalty status, unlocking additional rewards such as higher cashback rates, exclusive deals, or priority customer service.
  • Bonuses for Account Activities: Receive bonuses for certain activities, such as making your first transaction, completing a set of actions, or reaching specific spending thresholds. Bonuses can come in the form of credits or discounts that are applied directly to your account.

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Be part of a smarter, safer, and more efficient way to manage your money. Whether you’re looking to simplify your daily finances, make secure transfers, or pay bills, Holy Pay is designed to help you achieve your goals.

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